Frequently Asked Questions

Q: Why can’t I get the bottom crust to brown up no matter how long I bake it?
A: SUGAR makes dough brown. We do not use any extra sugars in our dough. YEAST – We use a high-quality cake yeast which gives us a lighter color, but a delicious flavor.
Q: I baked a CLASSIC pizza following the directions and the crust came up so hard I could barely cut it, do you have any suggestions to achieve a softer crust?
A: Our CLASSIC pizzas bake up well at a preheated 450 degree oven placed directly on the rack. If you prefer a softer crust, consider using a baking sheet instead of directly on the rack.
Q: Do I need to thaw the pizza before baking?
A: No, we suggest placing the frozen pizza directly in a pre-heated oven.
Q: I purchased a cheese pizza and baked it upside down in my oven. How can I tell the difference from the top and the bottom for next time?
A: Unlike our competitors, we par-bake our pizzas. The bottom has pinholes in the crust. The cheese normally has brown spots on the top and are placed right-side up in the box.

Q: Are the ENZYMES used in your cheese animal derived?
A: Apart from the milk used, no other ingredients of animal origin are used.
Q: I baked a CLASSIC pizza following the directions and the crust came up so hard I could barely cut it, do you have any suggestions to achieve a softer crust?
A: Our CLASSIC pizzas bake up well at a preheated 450 degree oven placed directly on the rack. If you prefer a softer crust, please consider using a baking sheet instead of directly on the rack.
Q: Are your frozen pizzas prepared in an environment where peanuts, tree nuts, fish, sesame, or shellfish could be present?
A: We do not have any of these items in our frozen plant. The only allergens in the plant are wheat and milk. They are listed on the box below the ingredient statement.

Q: What is Tavern-Style Pizza?
A: Tavern-Style pizza is characterized by its crispy thin crust and its square slices, setting it apart from traditional pie cuts. The name “Tavern-Style” comes from the pizzas originally served in taverns, designed to make customers thirsty. Bartenders would cut the pizza into small square pieces and serve it on paper napkins. This clever approach encouraged guests to snack for free while enjoying a cold drink.
Q: Where can I purchase Home Run Inn pizza?
A: Our frozen pizza is available at most local retailers. To find a store near you that carries Home Run Inn, please visit our PIZZA NEAR ME page to locate the type of pizza carried at each retailer.
OR
You can visit one of our restaurants in the Chicagoland area, FIND AN HRI RESTAURANT near you.
Q: My store no longer carries your pizza. Can they bring it back?
A: Distributors can fluctuate; however, we suggest customers inform the frozen foods manager their local retailer that they would like to purchase the product and request they order in the pizza/variety requested.

Q: Do you offer tours of the factory/plant?
A: Due to insurance regulations we unfortunately do not.
Q: I heard you have sales at your plant, how often are they and how can I arrange to be notified?
A: We sell our almost perfect pizzas a few times a year at what we call our DOCK sale. The best way to be notified is to become a member of our MVP Club which will notify you via email about upcoming sales.

Q: Do I have to download the app to sign up for HRI Rewards?
A: Guests can download the Home Run Inn app or sign-up online (Sign Up Here) to join our rewards program.
Q: How do I receive my Free Birthday Pizza?
A: You must be signed up for HRI Rewards in order to receive a Free Pizza on your birthday. If you only receive emails from us you will receive your offer via email. If you have downloaded the Home Run Inn App and created an account then you will receive an email and the offer will also be added to your app. *Offer is subject to change.
Q: Do you store my credit card information?
A: No. We do not store or see your credit card information. We integrate directly with Visa, MasterCard, etc. (who already have your card information of course). When you register your card with our app, your card number is encrypted with bank-level security and sent directly from your phone to Visa, MasterCard, etc. They mark your card as enrolled and send us a notification when you use it to make a purchase at a participating location. We never know or even see your credit card. We will not and cannot charge your card, nor can your card be stolen from us – we do not have it. All data sent to and from your phone is encrypted.

If you have additional questions, please fill out the Contact Form, and customer care team will be happy to assist.